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Terms and Conditions

For convenience, here are the most important studio policies:

Mat Classes

  • Cancellations must be made at least 2 hours before class start time
  • Late cancellations or no-shows for Unlimited Memberships incur a £5 fee

Reformer Classes

  • Cancellations must be made at least 24 hours before class start time
  • Late cancellations or no-shows result in the loss of the class credit

Private Sessions

  • Must be booked at least 48 hours in advance
  • Cancellations require 24 hours’ notice
  • Group reformer private sessions require 48 hours’ notice

Class Pack Extensions

  • A 1-month extension can be purchased for £30
  • Must be requested within 7 days of the pass expiry date

Memberships

  • 4-month minimum commitment
  • 10 days’ notice required to cancel
  • Members may request a 10-day freeze every four months with 10 business days’ notice

Studio Entry

  • Entry is via the Momence app door system
  • Late entry is not permitted
  • Clients must arrive before class starts and check in on the iPad on arrival

GENERAL

By purchasing a class, pass, membership, private session, workshop or event at PYC Studios, you agree to the following Terms & Conditions.

PYC Studios reserves the right to update these Terms & Conditions at any time.

All bookings and account management are handled through our online booking platform Momence.

STUDIO ACCESS

PYC Studios operates a self-entry system connected to the Momence app.

Clients must use their Momence account to access the studio.

Clients are responsible for ensuring they have access to the Momence app and sufficient phone battery in order to enter the studio.

The studio door automatically locks shortly after the class start time. Late entry is not permitted. Clients must arrive before the class starts, otherwise they will not be let in.

On arrival, clients must check in on the studio iPad by selecting their name from the class list.

BOOKINGS

All classes must be booked through the Momence booking system.

Clients are responsible for managing their bookings and cancellations through their Momence account.

Failure to cancel a booking within the required cancellation window will result in the applicable cancellation policy being applied.

PYC Studios reserves the right to change class schedules, teachers, services or equipment when necessary.

Such changes do not entitle clients to refunds for unused passes or memberships.

WAITLISTS

If a class is fully booked, clients may join the waitlist through Momence.

If a space becomes available, clients may be automatically added to the class.

For Reformer classes, clients may be moved from the waitlist into the class up to 24 hours before the class start time.

For Mat classes, clients may be moved from the waitlist into the class at any time before the class begins.

If a client is added to a class from the waitlist, the standard cancellation policy for that class type will apply immediately.

CLASS PACKS

Class packs allow access to a specific number of classes within a defined validity period.

Class packs are:

  • valid only within their stated validity period
  • personal to the named account holder
  • non-transferable and non-refundable

Class packs may apply to Mat classes, Reformer classes or Fusion passes, depending on the package purchased.

Class Pack Extensions

If you need additional time to complete your class pack, a 1-month extension may be purchased for £30.

  • Extensions apply to class packs only
  • Extensions do not apply to memberships, introductory offers or private session packages
  • Extensions must be requested within 7 days of the pass expiry date
  • After purchasing an extension, clients must email the studio so the extension can be applied manually

MEMBERSHIPS

Memberships operate on a rolling monthly autopay basis and require a minimum commitment of four (4) months.

Memberships renew automatically unless written notice of cancellation is provided at least 10 days before the next billing date.

Membership Freeze

Members may request a freeze of up to 10 days every four months, provided that 10 business days’ written notice is given.

Unused classes included in memberships do not roll over.

Memberships are personal to the named holder and cannot be shared or transferred.

CANCELLATION POLICY

Cancellation policies vary depending on the type of class.

Mat Classes (Yoga & Mat Pilates)

Mat classes require 2 hours’ notice to cancel.

For class packs:
Late cancellations will result in the class being deducted from the pass.

For Unlimited Memberships:
Late cancellations or no-shows will incur a £5 fee.

Reformer Classes

Due to the limited capacity of reformer classes, cancellations must be made at least 24 hours before the class start time.

Late cancellations or no-shows will result in the loss of the class credit.

Fusion Passes

Fusion passes combine Mat and Reformer classes.

Cancellation policies apply according to the type of class booked:

  • Mat classes , 2-hour cancellation policy
  • Reformer classes , 24-hour cancellation policy

PRIVATE SESSIONS

Private sessions are available for:

Yoga

  • Mat Pilates
  • Reformer Pilates
  • Duo sessions
  • Small group sessions

Private sessions must be booked at least 48 hours in advance.

Cancellation

  • Private sessions require 24 hours’ notice to cancel
  • Group reformer private sessions require 48 hours’ notice to cancel

Late cancellations or no-shows will be charged in full.

Private session packages are non-transferable and non-refundable.

INTRODUCTORY OFFERS

Introductory offers are available to new clients only and are limited to one purchase per person.

Introductory offers:

  • cannot be extended
  • cannot be transferred
  • cannot be refunded

WORKSHOPS & EVENTS

Workshops and special events may have separate cancellation policies, which will be stated at the time of booking.

Unless otherwise specified, workshop bookings are non-refundable.

REFORMER SAFETY

Reformer Pilates involves specialised equipment and small-group instruction.

Clients must follow the teacher’s instructions at all times when using reformer equipment.

Clients must inform their teacher of any injuries, medical conditions or pregnancy before class begins.

PYC Studios reserves the right to refuse participation in a reformer class if it is considered unsafe for the client.

REFORMER EQUIPMENT USE

Clients must use all reformer equipment responsibly and only as instructed by the teacher.

Any intentional misuse or negligent damage to equipment may result in the client being responsible for repair or replacement costs.

LATE ARRIVAL

For safety and to avoid disruption, late entry is not permitted.

Clients must arrive before the class start time. Once the class has started, entry will not be allowed.

This is particularly important for Reformer classes, where proper warm-up and equipment safety are required.

HEALTH & LIABILITY

Clients participate in all classes and activities at their own risk.

Clients should inform their teacher of any injuries, medical conditions or pregnancy before participating in a class.

PYC Studios and its teachers accept no liability for injuries sustained during classes, except where required by law.

PYC Studios is not responsible for the loss or theft of personal belongings.

CONTACT

For enquiries regarding bookings, memberships, extensions or studio policies, please contact:

hello@pyc-studios.com

Last updated: March 2026

TERMS AND CONDITIONS FOR USE OF THE WEBSITE

INTRODUCTION

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

LICENCE TO USE WEBSITE

You may view, download and print pages or other content from the website, provided that: (a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system. (b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

LIMITATIONS OF LIABILITY

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

RESTRICTED ACCESS

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that, that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password. We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

VARIATION

We may revise these terms and conditions from time-to-time. Prices are subject to change without notice. Please check this page regularly to ensure you are familiar with the current version.

ENTIRE AGREEMENT

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

LAW AND JURISDICTION

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.